Epenzio
Is a ripoff, class action lawsuit, pitiful business relations, poor business practices. Salt Lake City, Utah

I have read several of usacomplaints. Coms on Epenzio. The wife and I were eloquently roped into purchasing a "package" like most of you guys were. Certainly, none of our arms were twisted to purchase anything. Most of us went to the seminar because of an ad in newspaper or a radio spot. There were promises of riches with their "package deal".

The problem here is that the product demonstrated and the features and benefits were not as advertised. The software to setup up the website was "ABSOLUTELY PITIFUL" as compared to even some of the "dirt cheap" programs available on the street. Guess what, when we paid for our package, and we didn't notice this until the next day, the credit card machine was setup with the wrong date! It was set up to "take away" one day from our 3 day turn in.

Maybe not, but it certainly was VERY suspicious! Like most of you guys and gals, we walked away with BIG hopes and dreams and a gut feeling we might have been taken. Our suspicions were correct the next day when I tried to setup our website. Again this was very pitiful! We called to cancel and was told to mail the product back per the instructions on the invoice. We mailed the product back and we had to get on the phone with HOME several times due to their inability to refund our money.

We looked on the internet and found a webhosting company, Bring It Home. They, in conjunction with Epenzio would build our website, host it and provide any necessary support. We sent them our design ideas and within a week put the site online. I was very dissappointed with the outcome. Most of the links wouldn't work and the artwork wasn't very appealing. Certainly they made efforts to make it the way we wanted, but with our inexperience, you would of thought that they would "recommend" changes in design to ensure compliance with Internet standards. Goodness, I had to use the WebWizard software to pretty much "totally redesign" our site so that the links worked etc.

Not being professional webdesigners, our product turned out pretty good as far as we were concerned. We even had a couple of people compliment us on the site. We checked and rechecked it with all the web goodies. Links were perfect, spelling was perfect, etc. Here is the kicker; Not one single sale was generated. We were kindly told by a professional that our site needed work. We decided to take the site down (after being up for 6 months without a sale) We confronted Epenzio that we felt that we did not receive the support that we expected and wanted to discontinue the Merchant service.

We also found out that Bridgeview canceled our account in Jan02. No one told us of this so even if we did get a sale, the payment processor couldn't handle it. They told me they couldn't verify information. Couldn't someone have called? Epenzio will not allow us to cancel our Merchant account either. Check this out! Do you any of you OWN any physical property that is in your possesion? I for one do not own a single piece of equipment. How on earth can I be expected to pay for something that is not material. Am I paying for air?

To make a long story short, if there is a group of you guys who want to do a classaction lawsuit, I would be willing to participate with you. I am Looking forward to hearing from you guys! (So please post a rebuttal)

Mike
Radcliff, Kentucky

Company: Epenzio
Country: USA
State: Kentucky
City: Radcliff
Address: 2795 E. Cottonwood Pkwy, SLC, UT, 84121
Phone: 8004941563

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