HH Gregg
Ripoff and horrible customer service

I bought a 47in hdmi tv from HH Gregg when we first got the tv home we had not yet bought the $100 hdmi cable to plug it in yet. About 2 weeks later we bought the cord and tried to plug it into the tv.

Well the cable would not plug in due to the prongs on the hdmi connection on the tv were all bent or broken. I caled the store and they said they would set up service since the tv was still under warenty. It took 5 1/2 weeks of calling at least twice a week to finally get service schedualed.

Then the service man comes to my house looks at the tv and tells me it will be over $400 to fix the plug in because the way it is damaged is not under warenty. I make him wait and call the manager at the store where we got the tv. He tells me that he wont authorize the repair to call corporate. So they listen to me rant for about 5 min and tell me they are sending my information to one of the heads of the company Chapman Logsden and he wiil be calling me back in 24 to 48 hours.

After waiting for the call for 4 days I call back they tell me they will contact him again for me. Again no response. It has been 3 1/2 weeks and I am still calling and getting no response.

I got a hold of the number to Mr. Logsden's office and left yet another message on his assistences voice mail and I am still waiting. I have never been so angry and dissapointed about a purchase before in my life this company is full of crappy products, rude and inconsiderate employees, and horrible excutives and managers that do not do their jobs what ever you do when you see an HH Gregg run away as fast as you can go anywhere else otherwise they will bite you in the butt and keep your money to boot.

Company: HH Gregg
Country: USA
State: South Carolina
City: Greenville
Site: www.hhgregg.com

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