Capital One
Overpaid Settled Debt, Payments Never Forwarded, Balance Still Claimed

I have paid off my debt through a consumer agency. They have been a great help and have suggested I contact the attorney general regarding the following issue:

FCNB/Card processing has received $691.44 towards my debt that have not turned over to the agency they sold my debt to. Capital One is stating that I still owe over $487, when in fact I have overpaid in the amount of $203.83.

I have faxed copies of the cancelled checks (front and back) and copies of the EDI submission confirmations (all received from my credit counselor) to Capital One two separate times in October. After being told by their representatives that those were not received, I sent the 40 pages worth of documents via the USPS, with delivery confirmation, which they received on November 16th. On December 6th I received a letter requesting I send copies of the cancelled checks and proof of any other payments I had made.

I have spoken with 13 different reps at Capital One, I have wasted over 16 hours of my time trying to resolve this and have been told that I should contact FCNB about the payments that were not forwarded. When I contact Card Processing, they tell me to take it up with Capital One.

Today I was told by Capital One that they cannot post payments they have not received and that it is not their responsibility to find the payments that weren't submitted directly to them. I have filed a report with the attorney general against Capital One, and today will proceed to file the same complaint against FCNB, since they are the ones who didn't forward the payments.

It seems neither company is interested in researching the dispute. The funniest thing I have heard so far from a Capital One rep is that they are an upstanding company and are in no way trying to rip me off.

This has been going on for almost 3 months now, and I still have not received a refund of my money or even a contact from someone who is researching the account. They have liaisons with FCNB - why aren't they contacting them??? This debt is still on my credit report twice as FCNB AND Capital One and is obviously damaging my credit further, even though they now owe me money.

I will also be contacting the local news Consumer Advocate, and directing her to this very site, so that she may see that this is an epidemic.

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Phone: 8882982919

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