Samsung
Serious Complaints of the Repair Services and Customer Services

I am one of the Samsung customers and weeks ago, my Samsung vacuum cleaner was sent to your CSC in Causeway Bay and it’s discovered that the motor had to be changed by Samsung technician. We agreed and it’s changed but when we took it back to home this week, we discovered the cable cannot be pulled out properly, which has never been a problem before it’s repaired by your technician. The cleaner cannot be used normally as the cable keep going back to the cleaner main body!

We called to Samsung call centre yesterday and get your CSC response that we HAVE to bring this heavy cleaner again to Samsung CSC at our own cost as it’s our problem. When we called to Samsung call centre last night and reported to Samsung staff – Cally Ng (Staff no. 5076) that we need a proper arrangement instead of bringing the cleaner back to CSC with following the normal procedure, she just said there is no way they can do and it’s not their fault. And we have to wait at least three days to get a reply! That’s really a ridiculous reply from a customer services staff from such as big company.

We really cannot accept this concept, Samsung technician damaged the cable of the cleaner during the repair and we have to spend the transportation cost (taxi or parking) for bringing this heavy thing back to Samsung CSC and fix it, it really doesn’t make sense to us! You have to know, every time we have to wait more than an hour in Samsung CSC as this is operated in an extremely inefficient way. Pls send Samsung man to my home and get it fixed or Samsung bring the cleaner back, fixed then send back to me.

We do hope to have Samsung immediate response and formal apology due to this inconvenience to us.

Our contact – Mr. Tong, tel: 9284 3921 / 25697818

Best regards,
Tong

Company: Samsung
Country: USA

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