Adjustable Beds Direct
Adjustablebed. Tv Failed Customer Satifaction Failure to Expedite Exchange of Defective Product

First of all, I want to make it clear that I am happy with the product. The issue is with the willingness of the company representatives to resolve a discrepency regarding the sleep trial / warranty. I purchased their top of the line Split King Adjustable Bed with mattress. This consisted of two separate mattresses of a medium firmness. One mattress was too firm for my wife given her weight. We fullfilled the requirement of the sleep trial and exchanged the mattress for a softer mattress. Up to the arrival of the exchanged mattress, satisfaction was achieved. The new mattress arrived and had some acceptable differences compared to the original mattress (new mattress was from a different manufacturer). However what was not acceptable was the gross difference in the dimension of the exchange mattress. The exchanged mattress was approximately 2 inches less in height and several inches shorter (head to toe).

Company: Adjustable Beds Direct
Country: USA
State: Georgia
City: Dalton
Phone: 18009931012
Site: adjustablebed.tv

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