American Home Shield
Ripoff, Unresponsive, Worthless, Total Lack of Customer Service!

On 5 July 04, my air conditioning went out and I contacted AHS for service. They assigned me a local company they came out on 6 July 04 and put freon in my unit. The technician informed me we had a freon leak but he couldn't find it, so the freon he added should take care of the problem.

Three days later, I was without air once again. On 10 July 04, I contacted AHS yet again and they assigned me the same company to come back out for repairs. Two and a half days later, I had yet to hear from this company so I contacted them and was told it would not be until 13 July that they would be able to get out to my house.

I immediately called AHS and told them I was not satisfied with the company they were sending to me and that I wanted another company. AHS told me I had no choice in the matter, that was the company I had to use.
To make a long story short, it is now the 2nd of August and I AM STILL WITHOUT AIR! I have been in contact with AHS over 15 times and they have been rude, unprofessional, unhelpful, and disrespectful.

Because I am unable to get the company that AHS assigned to me out to my house to do the job, AHS has offered me a $427. Payout for me to find someone to fix it. The cheapest estimate I could get to fix my air conditioner is $1035, so I will be eating over $600.in out-of-pocket money, not to mention that I have been without air for over a month!

The company that AHS assigned me is incompetent, and so is AHS!

I am in the military, and I will make sure I spread the word to everyone I know (and I know a lot of people, in almost all 50 states) to NEVER enter into a contract with AHS! I have filed a complaint with the Better Business Bureau, and would urge every one who has had a similar incident with this unethical company to do the same!

Company: American Home Shield
Country: USA
State: Tennessee
City: Memphis
Address: 889 Ridge Lake Blvd
Phone: 8007764663

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