Empire Carpet
Bad Service

We named Kingdom to determine the things they needed to provide and saleman stoppedby. We required rug for the livingroom and room. He was your common saleman (snakeoil kind). As we determined what we preferred and asked the cost the entire court press started up. I had been employed to coping with my community rug store but we chose to provide Kingdom an opportunity, therefore wasn't used-to this BS. He reported easily don't create the deal today I would lose out on an excellent cost and he'd need to create a minute visit to perhaps shut the offer. What exactly if he's to complete only a little function. He got about the telephone created a phone to impress me and returned with decreased cost around $400.00 from his initial estimate. Our target cost was about $30.00 per square yd, therefore his reduced cost was on-target. I signed-off about the offer.

We were informed the 2 items could be bound and shipping could be from 8-6pm. I had been okay using the shipping times but was informed about the evening of shipping if we didn't notice by 10:30am in the shipping support to contact a particular quantity. At 10:30 we named and were informed they might not achieve the specialist but somebody might contact us back. We didn't notice from anybody. We named several more occasions as much as 5pm and were informed they nevertheless couldn't enter contact using the contractors and never sure where they're! I requested not genuinely believe that is uncommon that the organization couldn't enter contact with somebody who is assume to provide your item. No response to the issue, gee exactly what a surprise.

At 5:30pm I decided I had been heading venture out and that's once the contractors turned up. I expected them why they never named me or replied to telephone calls to locate them. They stated they never noticed or obtained any calls from anybody all day long! This implies somebody is laying. Then they go to tear-up my previous rug within the LR and remove it. Once they raised the brand new rug we observed it had been not destined also it was one big item. They stated they reduce and join it on site. That might consider atleast 1.5 -2 hours. We were NEVER told this. We were cause think it was all completed in the factory. Today it's 6:15pm We subsequently examined to ensure the rug was the correct one. We examined and experienced it was not that same quality we selected. More telephone calls today it's about 7pm. The specialist stop a peice of the finish and we compared it towards the remaing BR rug. They both decided it wasn't just like the standard within the BR. What exactly to complete? We declined the rug.

Ultimately we got zero telephone calls all day long to let's today something, the istallers display up split up my LR carpet, abandon chaos within the building hall that we washed up. Today I've no rug within the LR. You'd genuinely believe that the saleman or somebody from Kingdom might have called us. We got zero calls all day long or more until this writing. Declining the rug was a good thing we did. I ought to of study this site first. Our guidance would be to avoid Kingdom and opt for works. We returned to the community carpet man and got a much better offer on the definitely better rug.

Company: Empire Carpet
Country: USA
State: New York

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