Paint Zoom
Unethical Customer Service Practices

I would not recommend doing business with Paint Zoom. Any company that gives a customer a huge amount of "run around" is not an ethical company. If their product is good, then they treat their customers honestly and fairly. Please read my experience below:

On March 3 I ordered a "Paint Zoom Platinum" from the "Paint Zoom" web site. Then I found the same exact item with all the same accessories at a much lower price on another web site (HSN.com). I immediately contacted the Paint Zoom Customer Service via e-mail and asked if they would match the price, and if not asked that they please cancel my order (this e-mail was easily sent within 15min of the time I purchased this item).

On March 5, I received an e-mail response from Paint Zoom stating that I had to call Customer Service for assisitance.
On March 6, I called the Customer Service phone number provided by Paint Zoom. The customer service representative said that my order had not shipped yet and that he would cancel my order and refund my payment (this came after several attempts to talk me out of canceling my order).

On March 9, I called again to ask about my order cancellation status. I was told my order shipped on Mar 5 and that "I had been told that" when I called before. Further, I was told that since the item had shipped (please note that their web site states that the item will take 4 to 6 weeks to ship), my money would not be refunded. After several requests to be connected to a supervisor, I finally spoke with one.

The woman I spoke with first took a hard line that I could ship the item back but that my shipping and handling (in both directions) would not be refunded. Finally she said my full payment would be refunded after I shipped the Paint Zoom back, it was received, and I phoned again to request the refund. I then requested that she send me an e-mail confirming our conversation and confirming that I was to receive a full refund. She refused.

So now what? I am waiting for the Paint Zoom to arrive. Do I expect to ever see a full refund if I return it? No. I fact I am now worried that if I return it I may be out both the money and the Paint Zoom. Please do not give these people your business. Deal only with honest, ethical businesses.

Company: Paint Zoom
Country: USA
State: California
City: Ontario
Address: 1392 Sarah Pl., Unit B
Phone: 8007932303
Site: paintzoom.com

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