DirectGardening.com
Houseofwesley.com Overcharged. Wrong Product. Lousy customer service

HORRIBLE customer service and ZERO accountability.

Short story: they charged my credit card a higher amount that was shown on the e-mail receipt for
my online order PLUS they shipped the WRONG products and expect me to mail back the shipping label before they will correct the mistake. I can't tell you how many times the customer service supervisor (I wouldn't accept such a ridiculous lack of service so I insisted on speaking with a supervisor) said "I'm sorry" but did not make one single offer to fix either problem.

Long story:

One:
I ordered almost 300 bulbs... 120 mixed mini daffodils were in my order which I placed in August. And was billed for in August. When I received the order it included 120 lavender mtn lily instead of the daffodils.
Not as a subsitution, just an error. I have been told that I must mail back the original shipping label for the replacement warranty to be valid. But I am not asking for a replacement of my purchase, I simply want to receive the correct product that I ordered and paid for.

Two:
After the error with product, I reviewed my e-mail receipt and noticed that the "total charge" when I place the order was $5.94 less than what my card was actually charged. I have been told from their customer service that I was charged the correct amount. Really? This is not an acceptable way of doing business... Emailing receipts with one total and
charging another? How many orders have a similar error? How many dollars does that add up to?

Company: DirectGardening.com
Country: USA
State: Illinois
City: Bloomington
Address: 1704 Morrissey Drive Bloomington, IL 61704
Phone: 3096627943
Site: directgardening.com

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