Hot Springs Spas Watkins Mfg
(MARK) ripoff

I was sold a spa and told that it was "completely refurbished by Watkins/Hot Spring." When in fact it was assembled incorectly causing the spa's check valves to leak on the pumps, and other parts.

When I called Watkins I was told that it was completely covered under warranty, and they refered me to a dealer for repairs. After the dealer wrote an estimate and attempted to order the parts he was told that I had no warranty!

I was really angry so i called and got the person in charge "Mark" at Watkins. Mark agreed to pay for all parts if I covered the labor. So the parts were ordered by the dealer through Mark, and after several weeks and phone calls the parts arrived. My husband replaced all the damaged parts, however the JET PUMP 7000 was not sent with the other parts. Ironically it is the most expensive part! It was listed on the estimate!

I called Mark to ask if it was going to be shipped separetly and Mark has never returned my calls!

Company: Hot Springs Spas Watkins Mfg
Country: USA
State: California
City: Vista
Address: 1280 Park Center Dr
Phone: 7605986464

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