Whirlpool Corporation
Refused to honor warranty on cooktop

I bought a Whirlpool Gold Cooktop model GLS3665RS01 in March.in October it developed a problem with all five igniters continuously sparkling. The repair guys charged me $408.50 for all ignitors replacement but the Whirlpool refused to honor the 1 year warranty stating that the cooktop was "abused". I am a widowed man, living with an adult son, we barely cook at all. We don't use it enough and neither have enough skills to abuse it. While there was a trace of a spill inside of the coocktop the connectors themselves were dry without traces of the spill. I believe that

1. The spill is a normal occurrence during normal cooking—told that by all women cooks I know.

2. The spill was able to penetrate the sealed area because of the faulty design, gaps in the cooktop cover.

3. The position of the ignitors was poorly chosen, too accessible to any spills, slightly raised surface where ignitors are attached would protect them from a catastrophic spills, not just a tiny one

4. Whirlpool arbitrarily proclaimed this incident being an "abuse" of a product. This could be a manifestation of their general policy/behavior to shift the blame to a consumer.

Company: Whirlpool Corporation
Country: USA
State: Michigan
City: Enton Harbor
Address: 2000 North M-63, Benton Harbor, MI 49022
Site: whirlpool.com

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