Samsung
Kitchen Apppliances - Consumer Support

On 25 Oct 10 I spoke to SAMSUNG customer service line at 1800samsung in regards to a problem with the rinse aide dispenser. Your authorized repair company, Lakes Electronics, came out, found the dispenser was faulty, and thus replaced it. The technician refilled the dispenser and set it to the prescribed factory settings. Since his visit I have not added any rinse aid. The rinse aid low level light has not come on. The rinse aide fill window appears completely blue (full) regardless of the position of the door. I have had spotting on my dishes. I can only assume that the rinse aid is not being dispensed. I would hasten to add the machine is run on normal cycle at minimum, once a day. The setting on the dispenser remains where the technician set it (position 3). On 15 December 10 at approximately 1100hrs EST I called SAMSUNG customer service line and reported the same. The person said they would have a technician call me to set an appointment. They did not tell me to try anything or test anything or change anything. On 16 December10 at approximately 1700hrs EST a Cedric 129 called and was extremely rude and condescending. He said that there was nothing wrong that on average it would take 3 months before I needed to add new rinse aid and he was canceling my repair order. I related my usage and asked how many normal cycles does it take to diminish the fluid. He said it was a proprietary secret. I asked how much fluid does the machine hold. He said it was a proprietary secret. Now any person with a pre-measured container could certainly extrapolate the amount after filling it. This is a ludicrous statement and causes an argumentative scenario.

Cedric 129 also said he had no supervisors or managers that his only superior was in Korea and they would not speak to me. I called customer service again on 17 December 10 at 0920hrs EST and spoke to Nicole and she said that a manger would call me. I explicitly said I did not want to speak to Cedric 129 as he treated me rudely. She confirmed that I did not want to speak to Cedric 129 and would have a manager call. A short time later Cedric 129 called me and started the same nonsense again and stating that the managers (that previously did not exist) were in a meeting and would not be calling me. Terrific customer service Samsung!

Company: Samsung
Country: USA
State: New Jersey
City: Mount Arlington
Address: 400 Valley Rd, Suite 201
Site: samsung.com

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