Whirlpool
Faulty control boards on whirlpool gold ovens with absolutely no replacement parts available

I paid a premium price to upgrade to Whirlpool Gold double ovens. Since they're just barely 5 years old I was a little surprised to learn the control board (computer) had burned out and I needed a new one. O.K. No big deal right? After all, I got 5 good years out of this oven and the $360.00 replacement part/labor bill is better than buying a new one right?
Well, I called an appliance repair company to come out and he confirms I need a new control board. He tries to order part # W10244191. Come to find out, not only is the part NOT currently available through Whirlpool, it's been on back order since AUGUST! Everytime Whirlpool says the part will be available, it gets pushed out another month, then another month. Now Whirlpool is saying the part will not be available until 1/28 and by the way, since HUNDREDS of consumers are having this same problem with their gold ovens, I may be waiting for months while all of us fight for the few control panels to repair our ovens. Whirlpool has known about the problem with the control boards and refuses to do the right thing and have a recall. Not a single distributor in the USA has the part for this oven. I started reading on the internet story after story about the ovens breaking down right after warranty expires and NO replacement parts to be found..
Now I'm stuck waiting for months for a replacement part for my over-priced oven that doesn't work with 22 people coming to my house for Xmas dinner next week. Spoke with "frank" from Whirlpool customer service. He was the highest level person in the dept. He was unsympathetic to my needs. I swear I'll NEVER buy another WHIRLPOOL product again and will make sure I tell as many people as I can about my disappointment. Bought a Whirlpool microwave and refrigerator at the same time as the ovens that has been a LEMON since I bought it. Problem was never rectified. The refrigerator has already gone through one motor. COME ON WHIRLPOOL GET WITH IT! You've lost me as a customer for good. Merry xmas!!

Company: Whirlpool
Country: USA
Phone: 18002531301
Site: whirlpool.com

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