Home Decorators Collection
Terrible experience! Terrible customer service!

This is a cautionary tale to all who order furniture from Home Decorators!
Home Decorators featured a new line of Martha Stewart furniture in their catalogue last month. One of her pieces was a slightly vintage looking desk called the "Ms.ingrid" (valued at around $400). It was the perfect item to complete my home office.
I ordered it on the Home Decorators website right away, citing my need for a desk and the trustworthiness of Home Decorators as good reason. I was pretty happy about them offering free shipping too.
I was even happier when I found out it was going to arrive in a matter of days.
My happiness quickly came to a halt. Home Decorators' choice of carrier for an item of this kind (anything below 150 pounds or so) is UPS. This is particular desk is 110 pounds to be exact. While that doesn't sound too daunting and considering that UPS is fairly reliable, one might wonder what the complaint could possibly be.

Company: Home Decorators Collection
Country: USA
Phone: 18002406047
Site: homedecorators.com

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