Ashley Furniture
Delivered Broken Sectional, Sent Broken Parts to Repair!

We purchased the Sonoma Saddle Leather Sectional from Ashley Furniture on 09/02. It was delivered 09/15. The wedge had a "pick" or hole in the leather. On 09/19 one of the recliners over extended / broke. On 09/23 the other one did the same.in mid-October (I apologize I do not have the exact date) they sent a repair man out to determine how they would fix these problems. The representative determined that the leather on the wedge would have to be replaced and all the hardware on both recliners would have to be replaced as well. Ashley then orders the parts and has them delivered to our home. We have two giant boxes & a good sized tube taking up 1/2 our dining room for Thanksgiving. When I call to schedule an appointment I am told we did not receive all the parts yet so we have to wait. A week later we receive another package. I call on 11/30 and leave two voicemails.

Company: Ashley Furniture
Country: USA
State: North Carolina
City: Greensboro
Address: 1705 South 40 Drive
Phone: 33636905004
Site: ashleyfurniture.com

  <     >