Lumber Liquidators
Customer Service

When my 84 boxes arrived, 48 were from one lot and 36 from another. They were not close to a match. It took two days of arguing with the Savannah GA store. It was not until the installer recommended by LL stepped in on my side that action was taken. Is rudeness and arguing taught to LL managers?

LL participates in a program called uPromise. They contribute 1% of your purchase price to a uPromise college account when you use a credit card registered with uPromise. It has been two months since they charged my credit card for my wood and the funds have not been credited to my daughter's account. They have however, issued a credit against her account for my return of two boxes of wood and one bucket of glue. Two months plus to pay me but only a couple of weeks to pull funds back. It looks like I will be paying LL more than I expected for the joy of dealing with poor customer service. It has now been six months since my dealings with LL. They still refuse to deposit to uPromise. Their new excuse is that the credit card was not registered with uPromise. They did not have a problem seeking a credit against my account when I returned unused product. This is not an honest company.

Company: Lumber Liquidators
Country: USA
State: South Carolina
City: Hilton Head Island

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