British Gas
Awful, awful, awful

On 6 Aug I paid BG £197.76 for the removal of an off-peak electricity-meter. BG did not remove it and say they cannot remove it. Since 8 Sept I have been trying repeatedly to get my money back, but they will not pay me, although Steve Collar of BG Complaints Management Team agrees that they should do so. Unfortunately the Energy Ombudsman cannot help because BG was not connected with the EO last August/Sept.

Company: British Gas
Country: USA
Site: britishgas.co.uk

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