Symantec
Symantec Customer UnService - Norton 360

I have had a "misleading application" invade my computer. Symantec technicians told me their software could not stop such things. I thought that was why I bought their products. They would stand guard on my computer. They told me they would take the suckers out for $99. After going around with a supervisor in the Phillappines, she finally agreed I had a point and said a technician would call me back om 24-48 hours to fix the problem at no charge.

After waiting 72 hours I called back and finally got a supevisor in India who told me they could not do that at no charge. (They already told me they would.) He said he would put me through to Customer Relations WITHOUT putting me on hold. I am sure I would still be waiting with my phone to my ear if I hadn't finally hung up and called him back. The extension number Melvin gave me seemed meaningless, as did his name. Probably at a different location?

Anyway, my experience is that Symantec does not choose to stand behind their product. They have excuses, but the bottom line is that there is a problem out there and Symantec products are incapable of guarding against it.

Just as important, they seem to be without honor. Their employees do not follow through as promised or maybe just lie about it.

Company: Symantec
Country: USA

  <     >