SoldSmart International
Soldsmart.Biz Sent WRONG item and now refuse to respond to requests

I ordered online from SoldSmart a Multi Level Cat Enclosure for $192.95. This is a fully enclosed cage, which means you can have your cat outside, but it won't be able to catch wildlife.
Eventually, we received the delivery, which turned out to be another item also advertised on the SoldSmart website, called an Adjustable Iron Pet Cage. This is a hexagonal structure, with no top or bottom. Possibly suitable for keeping rabbits - but any self-respecting cat would jump out in a nanosecond.
As there is no telephone customer service number, I emailed SoldSmart Customer Support. I received what turned out to be a "pro forma" response, asking for details I had already sent them (eg order number, item number, etc) as well as photographs showing them what the problem was, as my issue was "visually related". I am still not quite sure what that last one was meant to mean.
I have since dutifully supplied SoldSmart with photographs and all the information they have asked for several times.

Company: SoldSmart International
Country: USA
Site: soldsmart.com.au

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