Wheaton Door & Window
Customer service

Okay, upfront this criticism isn't about function that personally, I employed Wheaton Doorway & Screen to complete. I'm staying in my in laws home plus they recently employed the corporation to complete their access gates. Down the bat, three gates (entrance, aspect and back) gets cited at $10k. Appears only a little large; I purchased a custom -purchase Pella fiberglass 3/4 duration leaded-glass with two sidelites for method under $3k. Mother-in law determines she is unhappy using what she requested, and calls back your day after purchasing to change the purchase. The salesman doesn't return her phone. This can be a Friday. The following week she gets a mix of sluggish-move, he-stated / he-stated and finger-pointing between Wheaton team. Lastly, the sales person turns up at 8:30 pm, unannounced, in front door. He doesn't abandon when my Mom-in law informs him he's sudden and he or she gets prepared to abandon (which she was). He is rude and intense quickly the bat, belittling her at her own doorstep. My spouse ultimately had enough and informed him his tone was needless, particularly because his organization prided themselves on the support. He clicked at her "I actually donot require a pitch from you" and started waiving his hand at Mother-in law and my spouse, continuing his tirade. I arrived to view, and he was red faced and exhausted from his shouting. I told him he'd not be talking with my spouse this way, and he responded he was having a discussion with Mother-in law which I and my spouse must butt out. I told him he had been rude which he'd obtained his only caution to prevent talking rudely; he responded "what're you likely to do? You wanna make a move? I've friends who're police!", to that we responded by closing the doorway comfortably. When you have considered Wheaton Doorway & Window Organization, reconsider cautiously. Although I believe clearly that they're fleecing their clients on supplies and work pricing, I understand to get a proven fact that their customer support is not actually near to appropriate.

Company: Wheaton Door & Window
Country: USA
State: Maryland

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