Franklin Chef / Franklin Industries, LLC
Refusal to honor warranty request
- 08-06-2009
- 17
I purchased a wine cooler from Home Depot in April that was manufactured by Franklin Chef - Model No. Hdbc36id. Within a few months it began leaking from the bottom of the doors on the front of the unit.
After 3 service calls and innumberable phone calls and emails, Franklin replaced the unit with a Franklin Chef Model No. FBC36ID on February 10. This replacement unit began leaking from the same location on June 5 - 4 months after receipt.
Franklin refuses to honor any warranty repair or replacement stating that although the problem is now with a new unit, the one year warranty dates from the original purchase date, April 1. Home Depot offered to refund the current purchase price of $197.00 (Clearance price) but we originally paid $450.00.
Customer service calls to Franklin were met with rude and unhelpful comments from the service center personnel. I will never voluntarily do business with this company again.
Company: Franklin Chef / Franklin Industries, LLC
Country: USA
State: New York
City: Brooklyn
Address: 4100 First Avenue
Phone: 8668375277