Pods
Portable On Demand Storage, PODS Enterprises Inc. Breach Of Contract, No Customer Service (to speak of) Carrolton

Ingrid43
04-24-2009
25

In January I enetered a lease with Portable On Demand Storage. I had a storage container that I leased for a period of 15 months. Because of several issues I had with them and the raise of my rent, I decided at the end of March I would be ending my lease. I paid my outstanding balance on March 22. On this same day I scheduled access to my PODS container for the date of 3/26/09. I informed them that I would be moving out that day. I asked the 'Platinum Level' customer service agent to please (while I stayed on the phone line) to call the location and make them aware that I had paid my balance in full and that I would be needing access on that Thursday. I asked her to do this because I had previous problems with their bookkeeping and it had delayed my access to my container. She denied my request and told me that if there was a problem on Thursday then I should call back then. I was very frustrated and asked to speak to her supervisor. She also denied me this.

So on Thursday when I arrived at the PODS location, in a rented moving truck, with movers, of course there was a problem. My container had not been 'pulled' and there was noone there who could drive a fork-lift and pull my container. I had to wait with the movers and the moving truck almost 2 hours while they figured out what was going on and got an employee to that location that could pull my container. During this time of waiting I was on the phone with several PODS employees from the Corporate Office. One of them suggested that I seek compensation. I told her that I intended to and I would be in contact with them. Ever since that day I have been trying to receive compensation. I have been given the run-around and have spent hours and hours on the phone with many different PODS employees. I am now seeking representation and am requesting that they refund me all of my payments, compensate me for moving costs and late fees for returning moving truck late.