Sears Holdings Corporation
Dishwasher installation missed after appointment confirmed, then cancelled

I signed and paid for a contract with Sears to install a dishwasher I purchased from them. The installation date on the contract was for April 4. We waited most of the day for them. Calling them many times. They did not show up on April 4. On April 5th, they said they had a glitch in the system and accidentally canceled the installation order even though they confirmed the installation appointment the day before.

I not only called the store many times but also went back in person to the store two days in a row, April 4th and April 5th. Both times the store attendant in the appliance section said they could not find the store manager. Both times I waited at least 15 minutes while they attempted to find the store manager. Once again, Sears has taken no action to rectify this situation.

They did not honor their installation contract, we wasted an entire day waiting for their installation service and the response from Sears was essentially 'to bad'. Also, note, unfortunate fact I found out afterwards, I filed a complaint with the Better Business Bureau against Sears. In the process, I discovered they have in excess of 14,000 complaints actively on record against them with the BBB. They also have hundreds of complaints filed against them in with ripeoffreport.com.

Company: Sears Holdings Corporation
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Rd A4-244b

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