Emerson
Customer Service Sucks! They don't honor their warranty!

I bought an Emerson brand microwave (model #MW8119SB) in June. It has worked perfectly until a few nights ago when my husband was heating a baby bottle full of water. He heard a loud pop sound... And then nothing. No time on the clock, no power. He tried moving it to another outlet, thinking it may be the outlet, or GFI or something else. Still nothing.

I contacted Emerson, only to be told that they wold be happy to replace it, but I would have to pay to ship several items from the broken unit, including the heavy glass plate inside. AND I would have to pay for them to ship me a new microwave. Yes, that's right, I have to pay the shipping on the replacement. I realize they do this so that people will say, crpa, I can buy a new one from Walmart for that much money! In all it would cost me about $40 in shipping, at least. And then they will ship me the same model... So that in 6 months I will have to do this all over again. Stay away from Emerson! Needless to say, I filed a complaint with the BBB!!

Company: Emerson
Country: USA
State: Texas
City: Irving
Address: 5101 Statesman Dr
Phone: 8006950098

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