The Homewares Place, Home Preparations Company
HPC Inc., Beware: Do not order from HomePreparations.com / Unethical and Rude

My problem with this company is very simple. I placed a small order ($45) on the Home Preparations website and during the checkout was switched over to PayPal to make my payment, which completed the order. Unlike 99.99% of most eCommerce sites who send an immediate order confirmation, I received nothing. So I was not sure the company actually received the order.

I then went to their website looking for a telephone number to call them, but non are listed on the site, just a Fax Number and a mail form on the Contact page. I filled out the form and politely asked them to confirm that the order was received and when I could expect shipment. No response.
Exact Message I sent:

Next, I found an eMail address at the bottom of their home page, and sent another equally polite request. Again, no response.

Then, I looked up the owner of the domain name using the WHOIS directory and found that the owner and contact info listed was Lewis Horn, 6314 Ocean Drive, Margate, Florida 33063 hornj@bellsouth.net. So three days after placing the order, I gathered all the eMail addresses I could find and sent yet another polite request for this information.
Again, no response.

Recognizing that I had sent my money to a company with no live people to contact and getting no response from eMails, I contacted PayPal for a resolution. Lucky for me, PayPal will reverse the transaction.

Then I received an response from this company, unsigned. Exact wording follows:

Translation, they do not give refunds, only store credits. If a legitimate company, they could have reversed the payment immediately without cost to them via PayPal.

Later, the unsigned member of the HPC Inc. Management team writes:

So, unless you want to be accused of 'stalking' because you simply place an order and expect some sort of communication, it would be best to avoid this company all together.

Company: The Homewares Place, Home Preparations Company
Country: USA
State: Florida
City: Coral Springs
Address: 8202 Wiles Road, Suite 106
Phone: 9549840179

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