Rock Tops. Marble And Granite Countertops
Rock Tops Marble And Granite Countertops is Horrible

This is a brief description of our experiences with Rock Tops. We are posting this in an attempt to prevent others from a similar, horrible experience.

We are building a new home, two years in the planning. Over a year ago I stopped in at the Rock Tops store in Saline, MI. I met with a salesperson (David Gough). Our architect had specifically designed the kitchen island to be a showpiece of the home. It was large (5' x 9') but designed so that a single piece of granite would be used as the countertop. At this early meeting, I told David that we needed the kitchen island to be a single piece. He assured me this would be no problem.

2 months ago we again met with David to begin to finalize our countertops and reiterated the importance of a single piece for the island. We met the measurer at the house and explained that the island had to be a single piece. They had a small screen that showed the cad drawings showing a single piece for the island that we approved.

We visited Rock Tops in Macomb Township in order to select the slab for the island. When we arrived, they did not have slabs large enough for the island in the color we had selected so we spent another 90 minutes selecting another color with larger slabs that would accomodate the island and again, reiterated that the island had to be a single slab. Jim Theide, the owner's brother, had the cad drawings faxed to the showroom in order to assure that the slab we were picking would be able to do the island as one piece.

On the day of installation, the island was delivered in two pieces with a seam running right down the middle. There was also a large chip on one of the corners of the large island piece. We had a hand cast farm sink that had been carefully installed by our finish carpenter and while bringing in the granite for the perimeter cabinets, the top of this sink was scratched. The installers, rather than taking responsibility, covered the scratch with a piece of tape and then tried to blame someone else. We immediately called Rock Tops to let them know what was happening and instructed the installers to stop the installation until we had these issues addressed.

I have left 9 messages for the owner but have not received a call back. I received a call from someone named Scott, stating they would not rectify the problem and that they could put seams anywhere they wanted. I have been in contact with David Gough who has acknowledged several times that the island was supposed to be 1 piece but now, he too has stopped returning my calls. We are left with a kitchen full of uninstalled slabs with an island slab that is cut down the middle and has a large chip on one edge. The company is now refusing to even return our calls

We have contacted our attorney and at this point, we will likely need to find another company to fabricate our kitchen granite. We will also be filing a complaint with the Michigan State Attorney General's Consumer Protection Division but wanted to get the word out to others who may be looking for granite to beware.

Rock Tops requires payment in full prior to fabricating the granite and now I understand why. This company is both unreliable and unprofessional. There are many companies that can install granite or marble countertops. Rock Tops was a very poor choice. We hope you will be able to use our experience as you choose a company for your granite. For additional information and continuing details of our saga please see

Craig
Dexter, Michigan
U.S.A.

Company: Rock Tops. Marble And Granite Countertops
Country: USA
State: Michigan
City: Saline
Address: 1400 E Michigan Ave
Phone: 7344292222

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