Trane Air Conditioning
Warranty covers no labor even though unit obviously faulty

My son and his 9 month pregnant wife bought a home 13 months ago. It was brand new. They are two young people trying to realize the American Dream. This week their Trane Air Conditioning Unit went down. They called the contractor who installed the unit and he is not available for 5 days. (My daughter-in-law is due April 1.) A friend looked at the unit and has determined that the compressor has burned up. Good news from Trane-this is covered under warranty BUT Labor is not. The estimate is 500.00 in labor to replace this part.

What is wrong with this picture? He is going to have to cancel with the contractor as they can not afford the labor. We asked about getting a compressor but they only will supply that to an authorized Trane dealer. The dealer charges $75.00 to $100.00 per hour. They live in Fort Worth and it is going to be miserable this summer for them and the baby.

While the politicians are looking at the mortage crisis, they should also look at companies like Trane who boast big but don't take care of the consumer. I know who I won't be looking to buy a unit from next time we need to purchase a unit.

KayReisterstown, Maryland
U.S.A.

Company: Trane Air Conditioning
Country: USA
State: Texas
City: Tyler
Address: 6200 Troup Highway
Phone: 9035813200

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