American Home Shield - ServiceMaster
Heating and Cooling Complaints for Three Years Ended in Ductwork Coverage Denial

I have been a customer of American Home Shield for four years now. Each time I called this company for service I have been given the run around. Fortunately, I live in a fairly new home and there is not a lot of problems that need repairs.

I have a on-going problem with my heat pump—for the past three years I have call this company asking for repair/service on this unit since my home just is not being heated properly. Each time the furnace is checked and I have been told it is fine. Again, in the summer I have called for service/repair because the air conditioning is not cooling properly. Each time I have been told everything check out properly.

This winter our house has been harder to heat/keep warm—3 different times AHS has sent out a serviceman that now say the duct work has worked loose and needs to be repaired REPAIRED not REPLACED and after three service calls for the same problem—AHS is now saying the policy does not cover ductwork! They even tried to say that the duct work was never installed properly (code) to begin with—yet they have collected a service/repair fee each time and have never told us that! We have proof that the ductwork was installed properly and to code—yet nothing is being done from this warranty company!

In the meantime—my electricity is through the roof because my ductwork needs some repair. I am basically heating/cooling underneath the house. My warranty policy clearly states my warranty will cover ductwork. The continual runaround has stressed me a great deal and makes me feel very vulnerable. The continual prone calls and the continual runaround with double talk and denial is just about more than one can bear. I have names a dates of the different people I have spoken to.

I intend to contact the Arkansas Insurance Commissioner and the Attorney General on this issue—I am been ripped off for insurance cost that do not offer coverage as they have promised. There are laws against fraud and breaking a contract!

Company: American Home Shield - ServiceMaster
Country: USA
State: Tennessee
City: Memphis
Address: 860 Ridge Lake Road
Phone: 9015971400

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