Home Depot Expo
Travertine Countertop Full of Holes and Repairs Refused

From Home Depot Expo I ordered a Travertine countertop. The salesman assured us Travertine was an excellent option, and displayed samples of a beautiful, shiny, smooth, flawless material, so we went with it, which suited the remainder of our kitchen. Setting an installation date took them 3 weeks, which was not bad, and we got through 3 weeks without a kitchen while waiting for the delivery.

The countertop came and was installed, but tiny holes covered it, some as big as a pea. Nobody noticed them at first because a heavy coat of Travertine polishing dust covered the surface. Only after I washed it 4 or 5 times did the dust come out of the holes and reveal them. By then the installers had gone and the job had been signed off as installed. They use that as the reason for refusing repairs: the sign-off. Yet nobody, not even the installer, saw the holes until he came back to look. They tried to fix the holes as cheaply as possible by melting a compound into them, which did not work, and then used a Superglue-type substance. That lasted about 10 minutes, until the counter was wiped again and the filler popped right back out.

I called and called asking them to come back to complete the repairs, but now they simply ignore me. Today a woman at the level 3 customer service, Yavonne or Evon, told me I should not have bought Travertine at all if it is full of holes. The countertop came from their own store, and Expo is supposed to be the elite Home Depot. She hung up on me. Do not worry, I have the whole conversation on video, recorded with the speakerphone on. (Lol.) All I want is a refund. It has been almost 6 months without a finished kitchen because of this unfinished countertop. During installation they also harmed my custom handmade cabinets, and they refuse to pay for that as well, saying the contract states that damage may occur.

What is Home Depot Expo thinking, selling me an expensive Travertine countertop that arrives defective and then refusing any fix or refund?

I only want my money back. With it, I will hire a truly honest company to re-hone and re-polish the countertop after filling the holes with resin, as should have been done from the start, but Home Depot Expo is too stingy to do.

Never shop at Home Depot or Expo. They offer no customer service, only lies, lies, lies!!!

Company: Home Depot Expo
Country: USA
State: Florida
City: Orlando
Address: 4601 Millenia Plaza Way
Phone: 4079039900

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