Erustic, Rustic Direct, Go Rustic, Go Rustic
Rustic Direct is a scam, they will take your money and never deliver... They are the worst company, they prey on innocent people

Your order has been cancelled.
(11-20 01:07: 05)

Email - susana: As mentioned before, you order has already been cancelled. A refund is currently pending and will be processed by our accounting department following standard refund procedures. Cancelation process includes filing cancelation requests with the transportation companies involved in your order first. At the same time, you could keep the chairs at no charge. We will update you again.
(09-15 09:32: 58)

Email - susana: As mentioned before, you order has already been cancelled. A refund is currently pending and will be processed by our accounting department following standard refund procedures. Cancelation process includes filing cancelation requests with the transportation companies involved in your order first. At the same time, you could keep the chairs at no charge. We will update you again.
(08-14 09:08: 16)

Email - susana: Your message was forwarded to Upper Management and accounting. You will receive a statement from them this week.
(07-31 08:52: 59)

Email - susana: According to the deadlines given to the warehouse by Carlos and in efforts to close this long transaction, I will be forwarding your case to our accounting department.
(07-27 09:47: 39)

Email - susana: The shipment is currently being arranged to have it merged with the table shipment in order to have them arrive via commong freight. We should have trackings this week.
(07-02 09:47: 07)

Email - carlos: According to our warehouse, your replacements will be arriving in about 10 business days. At that point they will be included in the same shipment of the table via freight instead of shipping it via FedEx. The table is currently on hold at the terminal pending for this transaction to take place.
(06-04 11:39: 47)

Chat - susana: chair replacements have been ordered.
(05-21 18:26: 46)

Your order has been reported as delivered but it experienced damage during transportation. If you haven't done so already, please provide us with images and a brief email detailing the damage. This will speed up the process of resolving your case.
(05-15 16:06: 04)

Your order has shipped! HEre is the batch of trackings recently uploaded. Please allow 24 hours for them te reflec in Fedex system. More information will be available shortly.
436712910000469
436712910000476
436712910000483
436712910000490
436712910000506
436712910000513
(05-10 12:10: 27)

Your order has shipped! If available at this time, you will find your tracking information below. If not, it will be updated shortly. If you ordered accessories, your order will travel via UPS, Fedex of USPS. Attention Furniture Orders: The freight company will contact you for delivery arrangements once the shipment arrives at your area. It is very important that you inspect the shipment thoroughly while the driver is still there.in case of damage, this should be noted on the driver's paperwork to process a claim with the freight company (we could then make arrangements to repair locally).in case of severe damage, please refuse delivery, and we would process a replacement order ASAP. Thank you for shopping with us. Please log onto www.homedirectusa.com, and enter your tracking number: MR8420
(03-12 15:21: 05)

Your order has been inspected and is now ready to ship. Depending on the items you ordered and the type of shipping they require, your order could still take a few days to ship out. At that point the warehouse will provide us with a tracking number that will be forwarded to you.
(02-26 17:00: 04)

Your order has been reported as partially delivered by the shipping company. We appreciate your feedback, please send us an email with the subject
(01-19 16:29: 26)

Your order has partially shipped. Remaining items will get on the road shortly and we will provide appropriate tracking information as soon as it is made available from our warehouse. If available at this time, you will find your tracking information below. If not, it will be updated shortly. If you ordered accessories, your order will travel via UPS, Fedex of USPS. Attention Furniture Orders: The freight company will contact you for delivery arrangements once the shipment arrives at your area. It is very important that you inspect the shipment thoroughly while the driver is still there.in case of damage, this should be noted on the driver's paperwork to process a claim with the freight company (we could then make arrangements to repair locally).in case of severe damage, please refuse delivery, and we would process a replacement order ASAP. Thank you for shopping with us. Please log onto www.saiasecure.com, and enter your tracking number: 025-65416040 4
(01-12 10:10: 26)

Your order has shipped! If available at this time, you will find your tracking information below. If not, it will be updated shortly. If you ordered accessories, your order will travel via UPS, Fedex of USPS. Attention Furniture Orders: The freight company will contact you for delivery arrangements once the shipment arrives at your area. It is very important that you inspect the shipment thoroughly while the driver is still there.in case of damage, this should be noted on the driver's paperwork to process a claim with the freight company (we could then make arrangements to repair locally).in case of severe damage, please refuse delivery, and we would process a replacement order ASAP. Thank you for shopping with us. Please log onto www.homedirectusa.com, and enter your tracking number: MR8420
(01-03 11:48: 17)

Your order has shipped! If available at this time, you will find your tracking information below. If not, it will be updated shortly. If you ordered accessories, your order will travel via UPS, Fedex of USPS. Attention Furniture Orders: The freight company will contact you for delivery arrangements once the shipment arrives at your area. It is very important that you inspect the shipment thoroughly while the driver is still there.in case of damage, this should be noted on the driver's paperwork to process a claim with the freight company (we could then make arrangements to repair locally).in case of severe damage, please refuse delivery, and we would process a replacement order ASAP. Thank you for shopping with us. Please log onto www.homedirectusa.com, and enter your tracking number: MR8381
(12-18 17:17: 52)

Your order has shipped! If available at this time, you will find your tracking information below. If not, it will be updated shortly. If you ordered accessories, your order will travel via UPS, Fedex of USPS. Attention Furniture Orders: The freight company will contact you for delivery arrangements once the shipment arrives at your area. It is very important that you inspect the shipment thoroughly while the driver is still there.in case of damage, this should be noted on the driver's paperwork to process a claim with the freight company (we could then make arrangements to repair locally).in case of severe damage, please refuse delivery, and we would process a replacement order ASAP. Thank you for shopping with us. Please log onto www.xxxxxxxxxx.com, and enter your tracking number: xxxxxxxx
(12-18 17:16: 33)

Your order has been inspected and is now ready to ship. Depending on the items you ordered and the type of shipping they require, your order could still take a few days to ship out. At that point the warehouse will provide us with a tracking number that will be forwarded to you.
(12-18 16:49: 52)

Your order has been successfully reviewed and It has now been submitted to the warehouse/factory. Even though we update our system weekly, this could be the longest part of the process without having any new updates. Our next update will be when the warehouse/factory provides us with a tentative shipping date for your order, which depending on the items involved, could take a few days to a few weeks. However, we follow up on all orders weekly, so the moment we receive information for your order it will be uploaded right away.
(11-06 10:58: 41)

After all this I still have not received the rest of my order and what I did receive is damaged to the point it nothing more than fire wood...
Hello Elizabeth,

Fyi,

Susana: As mentioned before, you order has already been cancelled. A refund is currently pending and will be processed by our accounting department following standard refund procedures. Cancellation process includes filing cancellation requests with the transportation companies involved in your order first. At the same time, you could keep the chairs at no charge. We will update you again.

Regards,

Cristiano

Customer service advocate

I still have not received a refund...

Company: Erustic, Rustic Direct, Go Rustic, Go Rustic
Country: USA
State: Texas
City: Laredo
Address: 14401 Export
Phone: 8662931448

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