Lock-N-Key Self Storage
Failure to maintain facility (roof leak) resulted in damaged property

I entered into a rental agreement with lock-N-Key Self Storage in August. My prsonal belongigns have been stored there until now at approximately $100/month. We notified the business in September that when we entered our unit, the roof had been leaking and there was standing water in the unit and some of the furniture was damaged (esimated at $2000).

No remedy was made by the company and I made several contacts with both the local manager and with the coporate office since asking for compensation of $1000 (one-half the replacement cost of the furniture). As of October I canceled automatic rent payment and was locked out of the unit.

As of today, the unit still had not been repaired and so has continued to leak. I was offered $300 less the rent owed provided a signed a release absolving Lock-N-Key of any responsibility and future litigation (amount as of today $67).

I showed the contract to a consumer advocate attorney and she basically confirmed that this business had me sign away all responsibility for my belongings stored in their unit and that I had waived the right to purchase insurance through them.

Why should I have to make a claim against my homeowners insurance because Lock-N-Key failed to maintain their units? The release (that I refused to sign) essentially admitted that my contents had received water damage (we and they have taken pictures to confim this fact as well).

Since I did not sign the release, the back rent is going to be sent to collections and my stuff is going to be put up for auction. I find this whole situation an outrage! Please help!!

Company: Lock-N-Key Self Storage
Country: USA
State: Ohio
City: Whitehall
Address: 3777 E. Main St
Phone: 6142372201

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