Home Depot
Grill not tied down in borrowed truck toppled, manager laughed

I went to purchase a grill for my husband for Christmas, and my friend let me borrow his truck to pick it up since it was going to be a surprise. When I arrived, I purchased the grill and two gentlemen came out to help load it. They first lifted the grill into the back of the truck upright, then the first gentleman went back into the store, leaving the second gentleman to finish the job. I asked him if he was going to tie down the grill, and he simply said no, he was going to position it so that it would not go anywhere while driving. I asked if he was sure, and he insisted that everything would be okay. Since I am a woman and I do not generally load or haul things, and since he works for a company that does, I trusted his word.

Needless to say, I was about 2/3 of the way home when the very expensive grill toppled over and was dented and banged up horribly. When I got home, I called the store and spoke to a Bill. I explained what happened and asked if I could come back and get a new grill. He started laughing at me and asked me for the name of the guy who loaded the grill. I gave him the name and he laughed again. He said that I should have known that a grill has to be tied down, and he made an insulting remark about the man who loaded my truck. He did not say it in a nice, professional manner either. He hesitated, then asked me to come to the store and said he would exchange it for me, and if they did not have any more, he would just refund my money. (Very rude.) Then he hung up on me. I was so frustrated I could have screamed!

I went all the way back down there and he refused to help me (being that he is the world's greatest manager and everything), and one of his employees helped me. I figured out his name is Bill Bastian, and I would not do business there ever again. I could not believe he treated his employee and his customer this way.

Company: Home Depot
Country: USA
State: Alabama
City: Tuscaloosa

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