Sears home repair service
Washer Repair Parts Backordered, Customer Told to Keep Calling

I had a tech at my house to repair my washing machine on March 30th. At that time, he said he needed to order parts and set up a new appointment for the following Saturday - April 6th. On Monday April 1st I contacted customer service to make sure the time I had requested was correct. At that point, I was informed I needed to call them once I had all the parts. I received 2 boxes the following day, so I called. When I called I was informed they could see the tracking info and that I was still missing 2 boxes that are on backorder. If you can see this why do I need to keep calling customer service? By Friday April 5th I did not have the remaining parts, so I called and it was suggested I call the parts department to follow up.

Is that really my responsibility? Aren't you supposed to do that being I don't even know what parts I am waiting on. The customer service rep agreed and said he would have them contact me and they did not. I called customer service again this morning, April 9th, and was disconnected 2x when I asked to speak to a supervisor. Why can't I actually speak to someone? The last customer service agent said he couldn't put me through because the supervisor would have no more knowledge or authority then he does. Then why do you have a supervisor if that is the case?

Company: Sears home repair service
Country: USA

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