Sprint
Awful Customer service - Poor Records

Sprint is by far the absolute worse company i have ever had phone service with. I have never had such a bad experience with any other carrier. I have been a loyal customer, paid all my bills on time and intern all they are trying to do is steal my hard earned money. I work 2 jobs and 16 hour days just to pay my rent, bills and send myself to school and in tern all they are trying to do is take unearned money out of my pocket.

Their customer service placed the wrong notes in their system that resulted in me getting charged incorrectly for international calls. I was charged $1.96 PER MINUTE for calls that should have only been billed at $0.49 cents, under their international plan which was added in december. The plan was removed from my account with no notice resulting in me getting billed over $490 for calls that should have only cost me $120.

I spent the entire friday placing more than 20 calls and spending hours trying to get an answer as to why the plan was removed. After being transferred a couple dozen times and hung up on a few times as well, I was finally told that their was no indication as to why it was removed, then i got transferred to someone else who told me that the rep that placed the notes set for it to expire on January 31st. When i disputed that, they told me that the only way to resolve this would be to listen to the voice recording of the conversation, after i requested for them to listen to the voice recording to verify what was actually said, I was placed on a 25 minute hold after which the rep came back and told me that the recording has expired so their is nothing they can do because of the notes.

I am absolutely soured by this horrid experience, to think that i would be cheated out of my heard earned money after being a customer of theirs for coming on 2 years now. I have definitely rethought resigning with them. I will be cancelling both of my lines, me and my wife's, as soon as this is over and i will never have anything good to say about them. Having to pay for someone elses mistake is not a good experiences.

They just stole half of my tuition. THE ABSOLUTE WORST COMPANY

Fellow Sprint victims, like my page so we can warn others about this * company and their shady policies

Http://www.facebook.com/pages/Sprint-is-the-Worst-BE-AWARE-OF-THEIR-SHADY-POLICIES/390239507653080? Ref=tn_tnmn

Company: Sprint
Country: USA

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