Hewlett-Packard
Touchpad Repair Charged Despite Warranty After Three Service Visits

I bought a laptop in in least than 6 months the laptop went 3 times to HP Service and they changed cables, memory and other stuff. Some months later and still least than a year after I bought it, the touch pad did not work. They told me I have to pay $318.86 even with the laptop under warranty because they said I broke it. And just because they said that I have to pay. With a low quality laptop because any other laptop o computer I bought before had going to go to service EVER. When I complaint about it and asked for a Supervisor who can explain that to me in Spanish they said: in 24 hours someone speaking Spanish is going to call you. One week later I was still waiting... When they finally call me they just repeat the same: you broke it. Therefore because they said it I have to pay.

Company: Hewlett-Packard
Country: USA

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