Office Depot
Service Contract

On June 11 I bought an HP Notebook in the Office Depot Shop in Houma, La. (all this is backed by paperwork). At that time of purchase I also bought something agreement. That contact started in December once the notebook created an issue using the cd/dvd travel realizing cdis, dvd's information, audio whatever. Additionally two USB ports didn't identify something connected to them. I named Office Deport, remained about the telephone roughly 2 hours, lastly they determined the lap-top had a need to visit fix. They informed their restoration middle and that I was supplied a return container: to date so great - didn't last long... Just before delivery to Office Depot restoration middle I had been ready to obtain onto the web with my wire ethernet (this really is important while you might find in a minute); additionally the notebook included a pre-factory-installed restoration partition with no restoration discis, this really is also essential. Roughly 1 week later I obtained the notebook back from Teleplan, the repair-service for Office Website. I attempted to obtain online, couldn't, I named Teleplan Fix, after 45 units they stated I'd to contact the guarantee organization. I named horsepower thinking perhaps they might assist, remained about the telephone one-hour; They think Teleplan screwed-up the bios within the computer. I named Office Depot remained about the telephone for 1.5 hours, they chose to deliver it back again to Teleplan. Got it back today within the same situation; actually needed to buy a Restoration Disc from horsepower and purchase it, despite the fact that it was Teleplan who removed the partition. Today they claim it's really a application problem and also the guarantee doesn't protect it! What's a PC with no OS? A bit of panels, chips, etc., ostensibly "crap". Yes they're accountable simply because they were those who screwed the machine up. The initial issue was set, nonetheless they produced additional problems and didn't repair these. Today they WOn't recognize my alternative agreement! The ethical for this tale - I'll never buy another product from Office Website, particularly something agreement. Itis not worth the document itis published on... I am waiting on the answer my notice for them; next I'll document a match in small claims court. Mightn't have the ability to get motion, nevertheless I Will possess a reasoning!

Company: Office Depot
Country: USA
State: Louisiana
City: Lockport
Site: travirca.com

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