Hughes Net
Poor Service

From day one of our service, we've had nothing but trouble with our network provider. We started calling immediately about the difficulties we were having with Hughes Net. The system is tremendously slow. So we called Hughes Net. The technical support team you get are from another country. On a good day, you get someone who speaks English. The rest of the time, you call back until you get someone that can at least acknowledge what you are saying. Every time we called in about our terrible service, they told us we had a downloading problem. Under the fair access policy, we could download between 3 and 6 A.M. Only. We would do this and it made no difference to the speed of the internet. So we would call back. They would tell us we've downloaded during the daytime hours - at times we had done just that! When we were aware of this problem, we did 80 percent of our downloads to be downloaded during this time. There were times when we would be out of town, get on the internet and they would tell us we've done many downloads -how could we? We were away! We decided we wanted to go back to dial up - THAT was faster. This is ridiculas! One day, I finally had it and told them they were not holding up their end of the contract, I wanted out - they told me I could do so - but it was going to cost me - the remainder of my contract! This is the most absurb thing I've ever been thru. For a year and a half - we've paid $75 a month for service that we have to go to the local library or to a friends house in order to get faster service. I don't want anyone to ever go thru what we've went thru.

Company: Hughes Net
Country: USA
State: Maryland
City: Germantown
Site: hughesnet.com

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