Hewlett-Packard / Pavillion Laptop Computer
Poor service under warranty!

A Drive in HP Pavilion failed about 8 weeks after purchase. Horsepower telephone hubs in Asia established that it had been a warrantiable issue and required one hour of my time obtaining specifics for cargo of the substitute travel. This involved acquiring my charge card data. I had been informed subsequently (early November) that the fresh push might appear before Holiday; subsequently before New Decades; subsequently early Jan; subsequently middle-Jan; subsequently Jan 21; subsequently Feb 6. Today is February 6. The horsepower site informs me that they're sorry, however the component hasn't been delivered. Tomorrow, you will see a brand new day of cargo.

Every time I attempt to follow-up about the issue, I wind up speaking with people in a "telephone routing department" in India—so when I request to become used in somebody who can certainly help me, they move me to a different fool within the telephone routing department. Furthermore, the individuals at "telephone routing" do not state that they're in "telephone routing"; they talk as though they're specialists who comprehend my issue and certainly will tackle it, however they actually are just there to hear grievances and tire one-out. The HP guarantee is vacant, ineffective, disappointment. Actual specialists or guarantee individuals are inaccessible.

Do Not get horsepower should you anticipate actually to make use of the guarantee.

Company: Hewlett-Packard / Pavillion Laptop Computer
Country: USA
State: Virginia
City: Reston

  <     >