EMachines
That will be worst... EMachines Assistance or eMachines products?

The next is my worrying about eMachines.

I'm unsure what all info is needed... And so I am delivering anything I've about one experience that survived almost 90 units, and fixed nothing.

I cannot determine that will be toughest... EMachines Help or eMachines products. I've had an incredible quantity of issues with my eMachines notebook. Only 6 months after buying it for pretty much $1500.00, it began splitting.

A couple of things which have needed to be set:

The display

Speakers

'B' key

Touchpad

Display joint

Cord

Energy outlet (exterior)

Energy outlet (inside)

Battery

Several of those problems are very severe and also have endured despite the fact that they've been fixed 3 times. The ability wire sparks when plug-in towards the computer. You will find cables protruding of the ability wire, that will be just a few weeks old. The inside strength outlet continues to be changed since it formerly burned, as did the prior cord. They'd no further function due to reduction that happened due to the burning. I, fortunately, bought a three-year support contract with Bestbuy, whom I bought the notebook from. They've set anything at free. The poor point is, anything eventually ends up splitting again due to the poor item (s) produced by eMachines. And when my guarantee is up, I'll not need a PC... Only a time-bomb ticking away.

The next may be the first talk long I'd with eMachines to notice when they may help me by any means whatsoever.

Car-renew Live Record Save Record To Drive

Live Robot

Period Product

19 Mar 09:01: 42 PM "Seriously disappointed with my emachine notebook. Was there a recognition? What are the trade-in choices for a 'orange'?" was posted by Katie Collins towards the problem-analysis engine.

19 Mar 09:01: 42 PM Type Title set-to M2352.

19 Mar 09:01: 42 PM Case Quantity set-to.

19 Mar 09:01: 43 PM Katie Collins recorded in.

19 Mar 09:01: 45 PM Attached To the host via Web-Chat

19 Mar 09:01: 45 PM Katie Collins continues to be designated towards the eMachines Assistance line.

19 Mar 09:11: 17 PM Katie Collins was put into the event called Katie Collins by Sam_GWER8817

19 Mar 09:11: 17 PM Sam_GWER8817 produced an event called Katie Collins.

19 Mar 09:11: 26 PM Sam_GWER8817 claims: thanks for calling tech support team. Our title and logo number are Sam_GWER8817. Please maintain while I evaluate your problem.

19 Mar 09:13: 02 PM Sam_GWER8817 claims: Hi Katie.

19 Mar 09:13: 05 PM Sam_GWER8817 claims: How are you currently?

19 Mar 09:13: 07 PM Katie Collins claims: hey.

19 Mar 09:13: 10 PM Katie Collins claims: Good, thanks.

19 Mar 09:13: 25 PM Sam_GWER8817 claims: Based On your distribution and my information, the sequential number for the program is N404710013830 and its own an eMachines M2352 (laptop) with 512 MB of Memory. Is that this appropriate?

19 Mar 09:13: 39 PM Katie Collins says: proper

19 Mar 09:14: 05 PM Sam_GWER8817 says: thanks for confirming your info. I notice some chance below to improve your PC expertise. Let’s solve the problem first after which examine these choices.

19 Mar 09:14: 31 PM Sam_GWER8817 claims: How can I assist you to, Katie?

19 Mar 09:15: 42 PM Katie Collins claims: I Have been having severe problem with my pc because I purchased in August. Fortunately I bought the three-year guarantee through the store, plus they have set it many times. It appears tome, nevertheless, this computer has already established a lot of issues that possibly it's a 'orange' or possibly there's a recognition of some kind?

19 Mar 09:16: 21 PM Sam_GWER8817 claims: Ok Katie, I apologize for that invonvenience that you are having.

19 Mar 09:16: 34 PM Sam_GWER8817 claims: Please maintain while I examine my assets.

19 Mar 09:16: 44 PM Katie Collins claims: ok, thanks.

19 Mar 09:21: 12 PM Sam_GWER8817 claims: thanks for waiting, Katie.

19 Mar 09:21: 21 PM Katie Collins says: Sure, thanks

19 Mar 09:21: 26 PM Sam_GWER8817 says: I apologize but that'snot feasible.

19 Mar 09:21: 40 PM Katie Collins says: Which?

19 Mar 09:22: 20 PM Sam_GWER8817 claims: there is no industry feasible for the machine.

19 Mar 09:22: 38 PM Katie Collins claims: are there no issues with this technique?

19 Mar 09:23: 11 PM Katie Collins claims: I am talking about, I actually can't think about one-part of the pc that'snot failed previously 2 yrs. It doesn't appear right to get a device that price over, 000.

19 Mar 09:23: 28 PM Sam_GWER8817 claims: No Katie, but there's no plan regarding that. I apologize for this trouble.

19 Mar 09:23: 52 PM Katie Collins claims: It's apparent this computer is faulty however. Or is that this so just how eMachines are?

19 Mar 09:26: 49 PM Sam_GWER8817 claims: for the problem to become correctly resolved, you are able to contact our customer support.

19 Mar 09:27: 14 PM Katie Collins claims: are not you customer support?

19 Mar 09:27: 57 PM Sam_GWER8817 claims: No Katie, this really is tech support team.

19 Mar 09:28: 57 PM Katie Collins claims: Ok, I visited the emachines website, selected Customer Service after which Contact Service. So just how do I contact customer support?

19 Mar 09:30: 10 PM Sam_GWER8817 claims: Ok Katie. I would like to provide you with the contact info.

19 Mar 09:32: 29 PM Katie Collins claims: ok... A little annoying that it's overtaking thirty minutes simply to discover that you'renot who I have to speak with.

19 Mar 09:33: 24 PM Sam_GWER8817 claims: I apologze for that trouble, Katie.

19 Mar 09:34: 00 PM Katie Collins claims: Ok, any opportunity I really could obtain the contact info for customer support?

19 Mar 09:34: 21 PM Katie Collins claims: I actually donot mean to become rude, it simply appears a little absurd.

19 Mar 09:34: 33 PM Sam_GWER8817 claims: Yes Katie, I would like to examine my assets so you may understand the precise quantity for customer support.

19 Mar 09:40: 12 PM Katie Collins claims: Really? It has been nearly five units because you explained that you simply might provide me the contact info for customer support. Do I have to appear elsewhere? I understand I am being eager, but this appears totally uncalled for.

19 Mar 09:40: 48 PM Sam_GWER8817 claims: I apologize for that delay, Katie.

19 Mar 09:41: 20 PM Sam_GWER8817 claims: I'm looking additionally for that contact info. I would like to evaluate my assets to ensure that I will provide you with the proper contact info.

19 Mar 09:42: July PM Sam_GWER8817 says: Your customer support quantity is 1 800-846-2301

19 Mar 09:42: 18 PM Sam_GWER8817 says: Hours: 7am-10pm CST 7 days per week

19 Mar 09:43: 08 PM Katie Collins says: They're sealed. Who else may I contact?

19 Mar 09:43: 29 PM Sam_GWER8817 claims: I apologze but this is the only quantity I will provide you with.

19 Mar 09:43: 50 PM Katie Collins claims: that required a half-hour? Therefore, from what I am aware from you, eMachines, along with other eMachines clients... These products made by eMachines aren't a superior quality. They're not really a minor quality. And eMachines understands this, but doesn't care, and doesn't wish to create an attemp to correct the problem. It doesn't appear to be an effective way to keep clients.

19 Mar 09:44: 51 PM Sam_GWER8817 claims: I apologize for that trouble, Katie.

19 Mar 09:46: 14 PM Sam_GWER8817 claims: Might there be other things I will assist you to with, Katie?

19 Mar 09:46: 48 PM Katie Collins claims: Ok, possibly try to reduce along time you drive a person to hold back. I understand you're possibly compensated on an hourly basis, therefore it is not large factor for you, but it just makes my connection with eMachines that significantly worse. 35 units for you really to inform me that you simply can't support me and that I need to keep in touch with another person. Significantly, possibly speak to your boss by what the Client Care people may do to facilitate this company. Nothing particular, but this can be a support that's no longer working accordingly.

19 Mar 09:46: 52 PM Delivery of Talk total.

19 Mar 09:46: 52 PM Katie Collins quit the event called Katie Collins.

19 Mar 09:46: 52 PM Katie Collins recorded out.

This Is Actually The quantity Mike, from online assistance, explained to contact. 1 800-846-2301

Tashonda solutions and that I tell her that I'm questioning about evokes for eMachines along with other support choices. She informs me to put on.

She then reroutes me to some minute line. I'm informed by an automatic speech that my delay period is likely to be longer than five minutes. Child were they right.

I had been about the telephone with this specific customer support line for more than 20 minutes.

Finally Lisa answers my phone.

She asked for 2 issues:

1. The serial number of my system

2. Where did I buy the system?

I gave her the sequential number and informed her I bought it in Pensacola, Florida.

She explained to contact the next (long distance) telephone number.

1-408-273-0808

While on-hold I began another talk program with eMachines. It's the following:

Live Robot

Period Product

19 Mar 09:53: 57 PM "Several issues with computing devices." was posted by Katie Collins towards the problem-analysis engine.

19 Mar 09:53: 57 PM Type Title set-to M2352.

19 Mar 09:53: 57 PM Case Quantity set-to.

19 Mar 09:53: 57 PM Katie Collins recorded in.

19 Mar 09:54: April PM Attached To the host via Web-Chat

19 Mar 09:54: April PM Katie Collins continues to be designated towards the eMachines Assistance line.

19 Mar 09:59: 58 PM Katie Collins was put into the event called Katie Collins by Russel_GWER6891

19 Mar 09:59: 58 PM Russel_GWER6891 produced an event called Katie Collins.

19 Mar 10:00: 17 PM Russel_GWER6891 claims: thanks for calling tech support team. Our title and logo number are Russel_GWER6891. Please maintain while I evaluate your problem.

19 Mar 10:02: 04 PM Katie Collins claims: hey. I had been with this talk point just a couple moments before. I had been on here from 9:01 until 9:46. The one thing achieved was the technological assistance individual explained he couldn't assist me which I should contact customer support. I'm presently on-hold for customer support. I called soon after obtaining the quantity in the tech-support man online. I've spoken to 1 customer support individual about the telephone, but she just rerouted me to a different line and that I am being informed that my delay period is significantly more than five minutes. Our problem now's that it's 10:02 and that I was informed the customer support point shuts at 10:00. Could you please attempt to assist me?

19 Mar 10:04: 09 PM Katie Collins claims:?

19 Mar 10: July: 01 PM Katie Collins claims: I am sorry, have you been there?

19 Mar 10:08: 11 PM Katie Collins says: Hello?

19 Mar 10:09: 40 PM Katie Collins claims: Could you atleast I would like to know basically am losing my period (and mobile phone units) by being on-hold with customer support past 10:00?

19 Mar 10:11: 30 PM Katie Collins claims: Russel, do I have to finish this session and attempt to begin a new-session?

Finally an individual service representative. Answers my phone.

Daniel - 701227

I undergo anything with him. I clarify the device began falling apart after possessing it for 6 months.

I tell him that there has to be anything eMachines may do. Certainly they don't promote devices that break apart such as this.

He says directly from his software and repeatedly informs me, "Your guarantee finished and we consequently can't help you."

I told him that my pc obviously has some severe flaws. (We Are speaking causing, using about the inside and exterior, etc.)

He'snot at all worried that my pc is just a distinct fire risk. He claims, "You claim that your PC can be a 'orange', but since it has gone out of guarantee, we can not help you."

I told Daniel that I had been surprised when my notebook (that we settled over $1100.00) for, commenced falling apart after six months useful.

I also told Daniel that I'd bought a three-year guarantee through the retail organization that I bought this device from. Since I have had this three-year guarantee through them, they've set my pc each time there's been an issue.

Used to do not genuinely believe that my pc might have extended to possess such issues. Had I recognized then this device was a minor justification to get a pc, I'd have undoubtedly delivered it directly into eMachines and requested to get a reimbursement or an exchange.

Daniel merely explained he couldn't assist me since my pc has gone out of guarantee.

I indicated to him that it by no means satisifes me being an eMachine client, for him to inform me that I've zero choices.

I asked him to please convey my worries to his boss, because that's the thing I will do.

He explained he'd create a notice on my bill.

I finished the phone call.

It's 10:26pm. I've been looking to get aid from eMachines since 9:01pm.

After almost one 5 hours, eMachines explained they CAn't support me in anyway. The indicated in my experience, through their steps, they couldn't care less about their poor item that we bought. Additionally they obviously don't worry about client satisfaction. If you care something by what you are investing your cash on, or around your very own sanity when coping with customer support representatives, please don't buy an eMachine.

Thanks so much for discussing with others.

Katie Collins

Company: EMachines
Country: USA

  <     >