Forever 21
Order Not Received, Poor Customer Service

Listed here is my TERRIBLE customer support encounter with PERMANENTLY 21. I requested an easy gift card to get a relative's birthday on July 31 for an August 9 birthday present.in the same period, I requested four additional birthday presents from others, all others which I obtained in just a couple of days, with no issues. Three nights later, nevertheless, PERMANENTLY 21 sent mean email to see me that my purchase was on-hold since I'd never requested together with my charge card before. WHAT? Who that? While which was ultimately solved, I realized I hardly had an opportunity of getting my relativeis present by her birthday over time to obtain it to her. Lastly, on August 3, I obtained a stated my purchase have been delivered, nevertheless; the following range which was provided within the email DIDN'T PERFORM! I visited the USPS website and determined the monitoring with my order quantity. For that next FIVE business days, when I examined about the standing of my purchase, USPS nevertheless hadn't obtained my order from PERMANENTLY 21. The one thing they'd was an electric notice they could be getting a cargo. I approached PERMANENTLY 21 4 or 5 occasions via email and telephone with my problem, simply to obtain really inadequate reactions with no confidence about my purchase problem. Following the “required” five business days before PERMANENTLY 21 may evidently provide a garbage in regards to a lost purchase, I published them again wondering where my order is. Recently, I obtained an email from their store, today informing me I've to complete an Affidavit type that'll consider THREE MONTHS before they'll start the analysis regarding wherever my purchase went!!! It’s a giftcard, for christ’s benefit! Do they not care at-all about their customer’s fulfillment? Because USPS NEVER received this product, my presumption is it had been NEVER delivered from PERMANENTLY 21 within the first-place, as this really is simply the terrible quality of the company. If PERMANENTLY 21 has any problem at-all concerning the fulfillment of the clients, they'd apologize for this error and trouble and might OVERNIGHT me the gift-card that I requested 19 days before. I'm horrible that my relative hasn't obtained her present from me however. I actually requested in order for them to just do that, which can be once they merely delivered me the Affidavit form. I'll NEVER, ACTUALLY GET FROM FOREVER 21 AGAIN, despite the fact that I've three fantastic nieces who enjoy their apparel. I need all to watch out for the bad organizational abilities and customer support, or absence thereof, they've supplied. I'll reveal this tale with as many folks when I can till I obtain a suitable quality from PERMANENTLY 21.

Company: Forever 21
Country: USA

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