Salwar.com
Order rejected despite clearance from credit card company

Salwar.com - I had placed an online order for a clothing item and had received an email confirmation. I had charged the amount to my Mastercard. A short while later, I received another email from salwar.com stating that there was a "security alert" on my card as my address did not match. The email requested that I wire the amount to an address in India where I would also get a 7% discount! I called a representative at Mastercard and explained the problem. He said that there was absolutely no problem with my card and in fact, the charge did appear on my account. My address also checked out. However, salwar.com refused my order despite my clear credit card. Rather than following up with Mastercard or re-checking the authorization, salwar.com chose to refuse my order. I am appalled at this behavior and haven't faced any such problems with any business.

Company: Salwar.com
Country: USA

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