Applebees
Very dissapointed

Hi,

Our title is Lowell, I had been inside your institution situated in Carbondale Illinois on 1-07-12 at roughly 3pm with my spouse, child and her partner having lunch. I reside in Wilmington Ohio and was simply visiting my child whom will university there. We completed up lunchtime and my spouse and that I began touring back again to Ohio soon after. About 3 ½ hours absent, I required gasoline so we stopped to obtain some. I attempted to make use of my Pursuit bank card also it stated it had been rejected, I believed that perhaps some warning flags were tossed up since I visited through Kansas, Ky, Indiana and Illinois and today I had been returning and so I didn’t believe a lot of it and simply chose to obtain a accommodation to invest the night time and provide it each day to solve itself. I offered the resort my Pursuit bank card plus they rejected it aswell and so I thought I'd better contact Pursuit to determine that which was incorrect.

I named Pursuit even though I had been studying my card amount for them, I realized that it had been not my card. I instantly terminated my card from Pursuit therefore it couldn't be utilized. I subsequently named your service in Carbondale and talked towards the supervisor there, in my opinion her name was Nicole. I informed her that I'd somebody else’s card plus they should have mine. She instantly stated that yes they've my card there as well as the different men had introduced it back after buying a product at boot circus and recognizing he'd the incorrect card also. She stated all we require you to do is restore his card and obtain mine, which may usually be good but here’s the issue. I'm 3 ½ hours away without any cash, no gasoline with no spot to remain! She served like this wasn't her problem whatsoever. This will haven't have occurred, my identification was endangered along side all my cash and I’m caught in the centre of nowhere without any way of doing something about this. It was brought on by among your waitresses being unsure of her work, or not caring about her clients. Undesirable

Long story short, I'd to contact my child (in CARBONDALE) to create me some cash to obtain a space and gasoline to obtain me back again to Ohio. It has triggered myself and my child allocate of complications! I never noticed an “I’m sorry” or something from your own Supervisor or even the server. I’m am truly disappointed within this entire scenario, today I'm released 5-7 times to hold back for another card, challenge any costs that may have now been billed to it, my child being inconvenienced in the future and provide me profit the center of the night time, additional gasoline, lodging, etc… simply absurd and never one apology! I or my loved ones or buddies may actually proceed in another of your institutions again. I'll do my better to make most people are conscious of the kind of company you operate. Your institutions don't worry about your visitors, and there just problem is they receive money. Your institutions in my own encounter are clearly both understaffed or inexperienced, in either case your institution has triggered me needless tension in attempting to simply have meal with my child.

Company: Applebees
Country: USA
State: Illinois
City: Carbondale

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