Jack In The Box
Sub-standard Customer Service

I visited the Port Within The Container in Phoenix, Arizona shop #143 about the nights Sunday night 4-16 to obtain anything to consume following a long day at the office (12 hours) and was maintained by Cindy who had been clearly having a poor time. I had been raced into purchasing my food but there is nobody in-line behind me within the drive thru when I was achieving this. After being rushed into purchasing my consume and operate supper, I observed an indication having a image of Port along with a chocolate dessert using the phrases, "it isn't too late to-order one in the screen." And so I determined that I needed one so when I acquired towards the screen, Cindy claims, "Im sorry. We are understaffed and that I can't get your purchase." I called her towards the image and he or she rebuttled again and stated that she'd NOT consider my purchase. After attempting to persuade her to complete her work precisely, I'd to subsequently convince her to provide me the condiments had a need to appreciate what I'd requested also it was a pulling procedure. She made me watch for my condiments that was a clear sign of her disrespect towards me. After I eventually got them she subsequently DECLINED TO GIVE ME OUR BILL since I described investing in a person problem. From the period I acquired my bill and condiments that I requested for and waited patiently for, there is a-line of vehicles behind me which makes it actually tougher for her to complete her work and producing additional clients delay actually longer for their food.

I usually benefit from the food at Port Within The Container but this visit has quit this type of poor style in my own mouth that I'll NEVER VISIT ANOTHER JACK WITHIN THE BOX AGAIN. Cindy has succeeded in switching away a great paying client which makes it more of the reduction for your organization than the usual reduction in my experience.

I've no idea why she could not do her job as she is settled to complete or atleast be good about this when she does not wish to accomplish her work. Clearly, she'd an issue with finishing the easy work job that she was employed to complete. I attempted to rest it down and provide it period, convinced that I'd feel much better each morning by what I'd togo to obtain a junk food dinner but, Iam so unhappy that I'd to set up this client problem.

Thanks for contemplating this criticism and please assist Cindy so she might be more effective for your organization for she's created it so Port Within The Container really drops company following this occasion in the place of continuing to achieve it. Possess a good evening.

Really,

Timothy James Garne

Company: Jack In The Box
Country: USA
State: Arizona
City: Phoenix

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