Burger King
Blame the customer on wrong orders then get angry at customer

This is the latest of many incidents at this same Burger King! They get the order wrong after sometimes repeating it several times and then they blame the Customer and when the Customer won't accept that kind of Service, they get ANGRY and it is WWII all over again, and again, and AGAIN!

On Sept. 9 I placed the same order I always place there at the DRIVE THRU for a Whopper Junior with only heavy raw onion and tomato ONLY. No cheese. Lettece, or condiments, and do not Microwave, along with an Orange Juice at 2:24PM Order taken by Evelen#1. Both Tickets are #438 and isnt that ODD?

With Gas at almost $4.00 per gallon here, I get down the road 3 miles and dicover that the Whopper Junior was not as I ordered it because it had some of everything they had in that Store #6372 but th kitchen sink. I turned around and drove back and right up to the Pick Up Window. They saw me there and knew they had screwed up once again. They made me wait there for 4 minutes and never paid any attention to me while I hold up Customers behind me which is not to Burger Kings advantage. Now I am really pissed off!

Finally the window opens and they say how can I help you and I handed her the Erroreous Burger back and explained that theyonce again got my order wrong when gas is almost $4.00 per gallon and I had to come back and then wait! A middle eastern looking Female Burger Terrorist stood behind the female that opened the window holding up a bak and says to me, "Here is your Burger right here"! How stupid can you get. I said to her, "what the hell good does my Burger do me when you still have and I do not?" This Dork Female then says to me which is the pattern always, "You don't have to yell at us"! That is when I blew my top and I said, "God D*n It if you would do you job none of this would happen" and that is when The Female Burger terrorist said "You don't have to use that kind of language"!

She handed the bag to the other female who handed it to me and she stood inside with a shit eating grin of her face"! I then yelled in real loud so Customers inside could hear by booming voice, " You won't be smiling tomorrorow when i contact your Corprate Headquaters". And I drove off.

When I got about 3 miles down the road again and parked to eat the Burger which was now a horrific unpleasant experiance because they made NO APOLOGY and OFFERED NO LITTLE EXTRA for my trouble not that I would have accepted it, byt they made no offer. And there I sat with a Whopper Junior that was still not right because they put pickle on it and it was microwaved.

Now, They tried to make it appear that they had the order right all alone and I was just given someone elses order. That is pure BURGER KING BULLS*T! The reason they ignored me for 4 minute s when i brought the Burger back, was so thay could make a new Burger correctly and then pass it off as mixed up orders. Each bag had a Sales Recept which i am looking at right now and both Tickets were instructionally correct but who ever made up the Burgers made the mistake and they tried to push it off on the Customer.

Times are very dire in America thses days and Burger King betetr watch out or they will be closing stores because people are not going to accept this kind of service anymore.

I urge Burger King Customers to either BOYCOTT BURGER KING or at least look at your order at The Pick Up Window which holds up Customers behind you, and make sure your Order is correct before you get down the road and find out otherwise. Then, do not accept a replacement Order, Insist on a Refund which will take more time holding up the Customers behind you! And there is not a God Damned thing they can do about it. If they give you a hrad time, turn off your engine take the keys out of the Ignition and tell them you are staying right there until you are satisfied in what ever way the is for you!

Just a few days ago I was there placing the same order which I had to repaet three times and when I got to the Pick Up Window this young Kid got pissed at me the Customer AND MADE SOME KIND OF NEGATIVE REMARK that caused him to be scolded by one of those Older Plump Prison Matron Types, and when I voiced my opinion on that this Fat MaMa started to raise hell with me until I shut her up with choice words as a last resort!

This particluar Store #6372 Inidian Harbor Beach, Florida on A1A had Pot Holes in their Drive Thru Access that would tear out your front end alignment at least when you hit them because they were located exactly where your tires go. I complained and complained and they were never repraired. Then i call Burger King Headquarters which I am going to do this time as well and other Publications and Authorities, and finally they were repaired after many many many months of delay.

This is America's Burger King Ladies and Gentlemen. If you are in a good mood with all that is going on in America and the world thsese days, PLEASE DO NOT GO TO BURGER KING BECAUSE YOU ARE DOOMED TO BE IN AN ANGRY MOOD before the day is over!

Sadly, it is not only Burger King here in Brevard County, Florida, the Area McDonalds Hamburgers are exactly as bad with their personnel!

Beware of fast food that is not only killing us but it is no longer fast food!

Arthur C. Adler
Satellite Beach, Florida
U.S.A.

Company: Burger King
Country: USA
State: Florida
City: Indian Harbor Beach
Address: 1938 Highway A1A
Phone: 3217734614

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