McDonalds
Moldy Bun Found in Quarter Pounder at Clinton Store

I visited your store at Walmart in Clinton MD yesterday approximately 2P.M. I ordered a Quarter Pounder with cheese and a small Chicken Nuggets off of the "Value Menu"! I received my food in a timely manner and proceeded to walk around Walmart while eating. I took a bite and when I got ready to take another I just happened to look at the bottom side of the burger to discover the breaded was molded! Based on where my first bite was and the location of the mold, I realized that the bite I digested was probably molded also! I went back to McDonald's and showed the sandwich to a cashier. He looked at it and tossed it in the garbage. I asked to speak with the manager. The manager was assisting with food distribution. She was trying to hand me a double cheese burger as if to pacify me while the whole time I was trying to explaining to her what was going on. I'm not sure how fluent she was in English but she either didn't understand what I was saying or she was ignoring me. Either way she didn't seem concerned. Then she said the manager was not present but had "manager" on her nametag! I demanded to speak with her away from the serving line and she finally did reluctantly. I asked for her name and number and asked if there was a regional office I could call to register a formal complaint. Again she acted like a deer in the headlights! I asked for her full name and all she would give me was her first name. I asked for the gentleman's name who I gave the moldy burger to. I told him I was trying to get the managers full name and he was able to assist. I asked the cashier to retrieve the burger so I could take a picture and he complied. What I need to know is what is my and/or your next course of action. Who else do I need to contact? Needless to say, I refused a replacement meal and asked for my money back. The fact is, I ate mold and although it my have be mental, I felt sick to my stomach. Please provide guidance!

Thanks!

Reggie

Company: McDonalds
Country: USA

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