Wendy's
RUDE TO CUSTOMERS, Assistant Manager TOLD ME TO SHUT UP

On Tuesday May 12, my father and I went to Wendys and placed our order at the drive thru. We ordered 2 classic single burgers and was told the total was $6.22. We thought it sounded kind of expensive, but it was really no problem. Upon approaching the first window where you pay for your food, we asked the employee by the name of Megan, what the cost of the burgers were. Megan really had no answer, she appeared to not know what the cost was, her reply was, oh about $2.00. I replied to her and said, well if they are $2.00 a piece, then how does that add up to $6.22. And I asked her again, what is the cost, she then replied about $3.00 each. I then said, well, you just told me $2.00 each. She denied it, and then I said, well, we were just wondering, because it sounded a bit expensive.

Megan felt the need to give a sharp and smart aleck reply of "Hey, we don't get free food here either." I could not believe she said that. My father never gets upset, but he did about this. Megan was implying that we wanted free food. Anyway, we pulled forward, and got our bag of food. I made the remark to the other girl (name unknown) that (Megan) was a smart aleck and then we left.
Upon arriving home, I decided I would call back to speak to the manager.

A lady by the name of Helen answered the phone and I asked to speak to the manager, she identified herself as a manager. I asked her about the situation and kept pressing her about if that was the way Wendys trained their employees to treat customers. She told me no, but that if I wanted a refund that I had to bring the food back to get the $ back. I told her no, I was going to eat the food and that I would have a refund regardless. I started to ask more questions, then Helen felt the need to say "If you would SHUT UP, I will answer".. Well, I told her I would not shut up and I said ok, now a manager of Wendys is telling a customer to shut up, I can't believe this. Helen hung the phone up on me. So, I called back.

This time a lady by the name of Susan answered the phone and identified herself as THE MANAGER. I was confused, I said well, helen told me she was the manager, and Susan said "No, she is a co ordinator" Anyway, Susan was just as rude as Helen was, She said she would give me a refund if I would come back, I told her no, I was going to talk to the corporate office. She gave me a phone number (of course when I called the number later, it is only a fax line, it has a long beep sound on it, no one ever answers.) I also told Susan I was going to post everything that happened that day onto the website usacomplaints.com. Susan replied "well, that is shame" "You have been nothing but rude to us" "very rude" I told her that her name along with her employees names would all appear on this message board. Susan's reply was, "What else do you want me to do?" I said, I have no idea, but I know that it should not have escalated this far. She then said no, and I kept trying to talk and she hung up the phone...

Well, I called the corporate number, I spoke with a gentleman by the name of Dustin, He was very polite, but only took down the information. He said someone would return my call. I wanted immediate attention, but he told me that I would have to wait, He finally hung up the phone on me...

Anyway, to sum it all up, I have been a LONGTIME Wendy's customer, sometimes spending clost to $40-$50 a week at this restaurant. I have always enjoyed the food, but I will NOT return to this Wendys location, nor any other Wendys location for under any circumstances. I wil gladly go across the street to McDonalds or the other side of town to the Sonic.

The Wendys on the West End of Morristown also had very rude employees and we now see that the west end Wendys in Morristown is CLOSED! Well, I for one, feel that this Wendys will close as well. Wendys DOES NOT appreciate their customers, they do not seem to care what anyone thinks. Why don't you all call up the Wendys in Morristown, TN and ask Susan or Helen along with Megan about this situation, She if they care? Just ask to speak to Helen, maybe she can tell you to SHUT UP!

Anyway, I have said my peace and I am awaiting my phone call from the Wendys corporate office, of course I am not holding my breath. Thanks usacomplaints.com for a wonderful website. Maybe this will teach Wendys and the other corporate, EXECUTIVE CROOKS that we, the public have recourse.

Company: Wendy's
Country: USA
State: Tennessee
City: Morristown
Address: 2547 E Morris Blvd
Phone: 4235865744

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