Pizza Hut
I'm sorry we're out of Pizza and we can't sell because our computer is down!

I am surprised that this store has not had a change of employees or been closed down, on several occasions family members and myself have been unable to get service from this store. Being the only Pizza place in town and it is a small town you would think that the manager would want to be fully stocked in product and want his employees to assist everyone equally since everyone knows everyone in a small town where this Pizza Hut is located.

Many times have I tried to place a delivery order and have been told that they are out of pizza, and then had my wife call back immediately and she has been told that there computer system is down and cannot sell anything, this is all bullsh*t.

My family members have also run into this situation at this store and have been fed the same line over and over. When they do actually have some pizza to deliver, you have to wait over an hour for your food and when they do deliver it to you, the order is freakin wrong, at this point I had already paid the driver cash and was already gone, now what I did was call the store and let them know my order was wrong so the girl on the phone told me they could get me my correct order but would take another hour for me to get and this is already after waiting one hour for the first wrong order.

I asked to speak with the manager and the manager said they could have the correct order for me in 45 minutes, which is still not very good considering I'm already pissed for the screw up, so I asked for a refund and I asked the manager if she could have the driver just bring back my money. The manager said if I wanted a refund I would have to go up to the store and pick it up, did I mention it's like 9:30pm and I'm in my lounge wear after getting home from a long day at work, who wants to deal with this crap after a long day.

Also when I have called to place in order they answer by saying "Thank you for calling Pizza Hut how can i help you?"so any person after that line would give their order and after finishing up placing your order, I get the response that they can't make any sales because there system is down, does nobody make paper reciepts anymore. And to test that issue my wife and kiddo went down to the store to dine-in, well we saw plenty of people coming in and eating food. We sat ourselves and waited 45 minutes and still did not get any service even though the couple next to us came in after us and were served right away, not only was I pissed because we were not attend I was fuming that they lied to me over the phone and just didn't want to do their job.

I called the Pizza Hut complaint line and thats not even any better than the store, so after about 15 minutes of waiting for a representative I finally got to tell my story and the rep told me that my information would be passed on and I would be recieving a call back, guess what, no call. To top it off the representative on the phone offered to mail me coupons for my trouble, what the hell are coupons going to do for me when the issue lies within the store.

This is the worst Pizza Hut I have ever been to or ordered from, there are no other choices in town when it comes to pizza restaurants. Corporate really needs to take a look at this store and see how much money they are losing with this store due to poor management. Having no competition in a small town is no reason to run a store like this.

Company: Pizza Hut
Country: USA
State: Texas
City: Monahans
Address: 501 S. Main St
Phone: 4329432701

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