Burger King
Charged $655.00 for a veggie burger on debit machine and didnot credit it out

On may 1 my son and husband went to the drive thru at burger king to order one veggie burger. My son used his debit card the debit machine was suppose to charge 69cents or 96cents (it was suppose to be less than a dollar).

Needless to say the debit machine charged him $655.00 for the machine fee. My son told the employees, the employees told manager, the manager stated she couldnt credit the account.

I went back and told them that my son who is a college student works part time did not have the money in his account to cover the transaction. That his other purchases was going to hit the bank and he was going to have overdraft fees. To please credit the account.

The next day the manager NOrma told me that my sons bank had to delete my sons overdraft fees and Burger king still would not credit my sons account.By this time my son checking account was overdrawn by $107. The bank covered the purchases that hit the bank but they charged him the overdraft fees.

The district manager Rick told me "Well the bank shouln't of covered the transactions of your son didn't have the money. I said the bank always covers my sons transactions. I told RIck the district manager I wanted the $655. Oo reverses because there was still my son's rent out there that wasn't posted yet that was going to be another bounced check. HE said that it wasnt Burger Kings fault, it was the debit techs fault (the debit machine companies fault.

The second day my son still did not have a credit for the $655.00 burger. He have now 6 overdraft fees. Burger King refused to pay The $2.62 burger now was over 750.00. I told Rick the transaction was snowballing and getting out of hand.

Where was my sons going to get all the money. He is a fulltime student living on his own and working parttime. If he have the money he sure wasn't just going to buy a burger.

Finally on May 3th Rick the DM called me and told me he had the $655. Oo in cash but I had to sign something. Burger Kind was not going to cover the overdraft fees the $655. Oo burger cost my son. He stated again it was the debit machine companys fault. Then he stated that machine was going to charge another customer the same thing, but his employee notice it. So the transaction was not completed.

I told him I said I didn't want any money in cash. What kind of a corporation as big as burger king is going to give me cash. I finally deposit $900.00 it I have to pull out of my own bills. To cover my sons account.

I talked to the debit machine company. THey stated it was not they fault. THEY STATED SOME EMPLOYEE MUST OF BEEN PLAYING WITH THE MACHINE AND THE CODES.

I finally faxed the debit receipt to the bank. The banker was really nice. She said not to take money for him. THERE THE BANK WOULD DEAL WITH THEY.

When I tried to e-mail the corp office. THey don't receive email from customers. I tried to call I was on hold forever. THey close at 5:00eastern time. Sinced I work days and in work retail I don't have time to wait

Burger king should of credited my sons account the minute they screwed up and my son told them. They didnpt evern they th

Company: Burger King
Country: USA
State: Arizona
City: Tucson
Address: 1681 W Valencia Rd
Phone: 5207411907

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