How Well Dragon Chinese Restaurant
Chinese Food Ripoff, unsanitary, bad customer service

On January 27 at 12:25pm to be exact. I order and had my Almond Chicken, egg roll, and braised chicken wings deliver approximately 10 minutes away to my place of employment. (Georgia Public Broadcating in Atlanta, GA.) My total was $12.03 plus a 2.00 delivery charged to my Visa Card. The lady by the name Jeli Fie said that it would be 40 minutes from the time I called for the delivery to reach me.

When 1:15pm came, I called back to check on my food. She said they were busy and should be almost there. So as I waited and waited the driver didn't show up until 1:45pm. Not only did they promise me 40 minute service, but also it took them 1hr and 20minutes to deliver my food.

I was very calm about the situation until I started to taste my food. The egg roll was cold; the Almond chicken had a very distinctive look and didn't even look nor tasted like chicken. I already started to fill sick to my stomach. I took a bite of the braise chicken, as I bit into the chicken I immediately spit it out and there was brown stuff in side of the chicken wing. The worst taste ever.

I could not even eat any of the food from that point. So I decided to call How Well Dragon Chinese Restaurant and speak with the manger about my food, I was very disappointed and felt the need to explain how unsanitary the food that they delivered to me was.

As I asked for the manager, Jeli Fie told me that he was not there and I began to explain to her how bad the food was and how it made me fill, She began to say that we where busy, we where busy, which was no excuse for my food to be the prepared unusual and out of the ordinary. So she then said well we you can half off on the next meal, I told her thanks but no thanks because there will not be a next time, and I would prefer a refund for the unsanitary food. She agreed.

Well at 2:30pm January 27, I arrived to the restaurant along with the food that I purchased. A man came and greeted me at the door. He saw the food in my hand and already new who I was because I had previously called. So the man asked for my ticket, I didn't need a ticket because the driver already had the receipt and my card information was in their system. So he looked for my ticket and began to play around with the machine.

So I am waiting, his phone was ringing; he was taking his time trying to prolong the situation of refunding my money back on my card. So I waited patiently 20 minutes and my co-worker came and was like what's going on. He printed out a receipt and started to walk towards me with it, and it said S12.03 approved.

I notice that the amount wasn't a credit; it was a debit back to my card. He charged my card twice. I asked him, sir what is going on, I have waited patiently for you to complete this simple transaction, and he began to go in rage and started shouting at me. Like i was interfering with what he was doing.

He began to argue with me when I was only trying to see how much longer he was going to take, because I had to go back to my place of employment. So then I got angry and told him that he is trying his best to provoke me into being in rage with him and make me look like I came to this restaurant to cause confusion and demand my money back over service that yes I wasn't satisfied with but that was totally not my intentions to cause confusion over something that was so simple to do.

He just wanted to use that as an excuse for him to say that he was not going to give me my money back. He told me that I'm not going to do it and u need to shut up! Shut up, shut up!!! He was very rude and tried to get up out of his chair and approach me in rage. At that point I felt threaten, so I called the police.

Before the police could arrive he began to continue arguing and talking to me very defensive and started saying things about it's in my nature to be this way. I was very offended by this statement and felt that it was very unnecessary for him to take it thus far.

So he stared at me and i notice he got on his phone trying to clear a void. Not refund my money but getting directions from someone on the phone how to do a void. At that point I new he charged my card twice and didn't acknowledge to me that he did.

So the police came, and talk with us both, I feel that the police officer didn't handle this situation the best of his ability. He basically told me that i was obligated to accept this type of service because I order the food from him and the man was not obligated to give me my money back just because I wasn't satisfied with the service. Which is totally untrue, but then at that point, i just took what the officer said for what it's worth and took the food, and i am going to pursue the necessary steps to figure out what they served me and report them to the Board of Health here in Atlanta. So I walked away.

Then on January 30 I looked at my account and saw where the man charged my account twice. He charged me 12.03 plus the 2.00 that I tipped the driver. I called back and asked for the manager again, the lady Jeli Fie said he is not here.

So I begin to explain to her again what happen with the duplicate charge that the man did to my account without my knowledge. He didn't even have the respect to let me know his mistake and to be on the lookout or even let me know that he had made the adjustment or not.

The lady just basically said the man wasn't there and the manger wasn't there but if I fax them something they will give me my money back. That is just ridiculous. I will just call my bank and I will dispute these charges.

This is the most ridiculous and unprofessional business I have every encountered with since I been in Atlanta, GA. And regardless of what the officer said, I do have right to not accept unsanitary food that I have paid for and have made me sick to my stomach. This was a total rip off; I will make sure that they will not be able to do this to me or anybody else in the future. So I am definitely looking to pursue a civil matter with this business and get to the bottom of this nonsense

Company: How Well Dragon Chinese Restaurant
Country: USA
State: Georgia
City: Atlanta
Address: 1782 Howill Mill Rd NW
Phone: 4043519216

  <     >