Bonefish Grill
Bonefish Grill Restaurant Independence OH

Had a reservation at 4:45, no one in the restaurant but could not get seated for 30 minutes and after I asked to just be seated and get a drink of water. Was told it was against policy to do that and we were waiting for our waitress who was late? We were finally seated but no one even spoke to us for 10 minutes. When Ms late waitress got there she told us she could not take our whole order (only drinks and starters) because others were waiting.

Never been to a restaurant where we asked for simple things that were against policy. I found myself explaining that seating customers, taking orders and providing water was NOT against company policy.

10 more minutes to get a glass of wine?

2 couples just left while we waited.

2 other couples just took over tables in the bar (we were told we could not do that)

No managerial presence at all (or maybe the couples would not have left)

Food ok I ate the scallops; bang bang shrimp had no bang, dumplings were mush. BUT food was better than poor attitude and service. Only come here if you want your servers on the mean side!

Company: Bonefish Grill
Country: USA

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